Freezing Point Ltd is a company that includes the Manchester Phoenix Ice Hockey Club, the Phoenix Community Foundation and that also operates internet websites at www.manchesterphoenix.co.uk and www.phoenixpartners.co.uk
Manchester Phoenix takes the privacy of all its supporters, customers, sponsors and website users very seriously and takes great care to protect your information.
Please note, this website contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
By using this website and giving your information to us, you indicate your consent to us and our commercial partners collecting and using your personal information in accordance with the terms set out in this policy. Your consent may be express or implied depending on the sensitivity of the personal information.
Manchester Phoenix Ice Hockey Club is registered on the public register of data controllers maintained by the Information Commissioner. We work strictly in line with the Data Protection Act 1998 (as amended).
In order to provide you with services, we may collect personal information about you from our website, telephone conversations, e-mails and written and verbal communications.
We may, for example, keep a record of your name, address, delivery address, e-mail address, telephone number, details of transactions you carry out through the Web Site and their fulfillment, times and dates of visits to the Web Site and credit card details.
We may also record details of any disability or health needs you may have at the time of booking an event or service which will take place at the Altrincham Ice Dome to help to ensure your safety.
We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.
On this website we collect information from you in the following ways:
Manchester Phoenix is conscious that many of its fans, customers and website users are children and is especially mindful of the need to protect their privacy. We encourage parents and guardians to be involved in their children’s online and supporter experience. We include notices on our literature and website where we believe that children may provide information asking them to get parental permission before doing so.
In order to provide our products and services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These may include, for example, delivery organisations and mailing houses. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this policy.
We may disclose your personal information to third parties:
Manchester Phoenix teams up with a selection of carefully chosen commercial partners such as:
An up-to-date list of our commercial partners is available by visiting our partners website at: www.phoenixpartners.co.uk
Our commercial partner programme is designed to support the Club and also to bring customers, supporters and website users a diverse range of Manchester Phoenix associated and Manchester Phoenix branded offers at competitive prices.
Manchester Phoenix and/or these commercial partners would like to contact you to tell you more about the offers available to you and about a range of other Manchester Phoenix initiatives in a number of ways, including by post, telephone, text/picture/video message, digital television, fax or by e-mail. If you express an interest in an offer from one of our commercial partners, that partner may let us know.
This enables us to take your views and interests into account when choosing our commercial partners and developing the programme.
Please be assured, you are under no obligation to buy anything or to participate in any Manchester Phoenix initiatives, however, if you prefer not to be contacted by us, you can opt out by clicking the relevant boxes on the screen upon which you provide information or by writing to us by mail or e-mail (see the section "Contact us"). You can change your mind at any time.
Please note, if you do opt out of receiving information, we and/or our commercial partners will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.
Unfortunately the transmission of information via the internet is not completely secure. Although we do our best to secure your personal data, we cannot guarantee the security of your data transmitted to the Web Site; any transmission is at your own risk.
In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.
Our cookies are used to enable us to develop our website to reflect our fans and customers interests and by noting who has seen which pages and advertisements, how frequently particular pages are visited and determining the most popular areas of our website.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.
For further information on cookies and how to switch them off see www.allaboutcookies.org.
We take the security of your personal information seriously. When you submit your credit card details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information.
In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.
We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. Accordingly we recommend that you check this page periodically in order to review our current policies.
You may correct your personal information by e-mailing us at email@example.com with “Privacy Issue” as the message title. Please include your name, address and/or e-mail address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.
You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.
Tel: 0161 301 6848
Data Protection Officer
The Manchester Phoenix Ice Hockey Club
126-146 Fairfield Road
Fax: 0161 301 1571