Privacy policy

Manchester Phoenix Privacy Policy.

About us

Freezing Point Ltd is a company that includes the Manchester Phoenix Ice Hockey Club, the Phoenix Community Foundation and that also operates internet websites at and

Manchester Phoenix takes the privacy of all its supporters, customers, sponsors and website users very seriously and takes great care to protect your information.

This privacy policy of the website explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights including what to do if you do not want your personal information collected and how to change any information you have already provided to us and how to contact us.

Please note, this website contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

By using this website and giving your information to us, you indicate your consent to us and our commercial partners collecting and using your personal information in accordance with the terms set out in this policy. Your consent may be express or implied depending on the sensitivity of the personal information.

Manchester Phoenix Ice Hockey Club is registered on the public register of data controllers maintained by the Information Commissioner. We work strictly in line with the Data Protection Act 1998 (as amended).

What information do we collect?

In order to provide you with services, we may collect personal information about you from our website, telephone conversations, e-mails and written and verbal communications.

We may, for example, keep a record of your name, address, delivery address, e-mail address, telephone number, details of transactions you carry out through the Web Site and their fulfillment, times and dates of visits to the Web Site and credit card details.

We may also record details of any disability or health needs you may have at the time of booking an event or service which will take place at the Altrincham Ice Dome to help to ensure your safety.

We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.

How we collect information

On this website we collect information from you in the following ways:

  • through registration, subscription and information that we request that you enter on certain pages of the Web Site;
  • through entries into competitions on the Web Site; and/or
  • through cookies (for more information about cookies, please see below).

Information about children

Manchester Phoenix is conscious that many of its fans, customers and website users are children and is especially mindful of the need to protect their privacy. We encourage parents and guardians to be involved in their children’s online and supporter experience. We include notices on our literature and website where we believe that children may provide information asking them to get parental permission before doing so.

How will we use your information?

All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and this privacy policy. We will primarily use your personal information to provide our products and services to you and, for example:

  • To administer and provide products and services you request or which we feel may interest you, where you have consented to be contacted for such purposes
  • To communicate with you in the event that any products or services you have requested are unavailable
  • To communicate with you in relation to competitions you may have entered
  • For record keeping purposes
  • To carry out market research so that we can improve the products and services we offer
  • To track activity on our website
  • To create an individual profile for you so that we can understand and respect your preferences and to calculate the level of any loyalty reward due to you
  • To allow you to participate in interactive features of our services when you choose to do so
  • To notify you about changes to our service

Disclosure of your information

In order to provide our products and services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These may include, for example, delivery organisations and mailing houses. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this policy.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • Manchester Phoenix Ice Hockey Club or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or of supply of any of the services provided through the website and other agreements; or to protect the rights, property, or safety of Manchester Phoenix, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • To provide you with information about goods and services that might be of interest to you.

Manchester Phoenix commercial partner programme

Manchester Phoenix teams up with a selection of carefully chosen commercial partners such as:

  • Our sponsors e.g. Altair
  • Our retail partners e.g. Radsheep
  • Our season ticket partner – Midland Telecom
  • Our travel partner – Selwyns Travel

An up-to-date list of our commercial partners is available by visiting our partners website at:

Offers and opportunities

Our commercial partner programme is designed to support the Club and also to bring customers, supporters and website users a diverse range of Manchester Phoenix associated and Manchester Phoenix branded offers at competitive prices.

Manchester Phoenix and/or these commercial partners would like to contact you to tell you more about the offers available to you and about a range of other Manchester Phoenix initiatives in a number of ways, including by post, telephone, text/picture/video message, digital television, fax or by e-mail. If you express an interest in an offer from one of our commercial partners, that partner may let us know.

This enables us to take your views and interests into account when choosing our commercial partners and developing the programme.

What to do if you do not want to receive details of offers?

Please be assured, you are under no obligation to buy anything or to participate in any Manchester Phoenix initiatives, however, if you prefer not to be contacted by us, you can opt out by clicking the relevant boxes on the screen upon which you provide information or by writing to us by mail or e-mail (see the section "Contact us"). You can change your mind at any time.

Please note, if you do opt out of receiving information, we and/or our commercial partners will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.

Use of your information outside the European Union

Some of the organisations to which we may disclose your personal information may be situated outside of the European Union. In order to provide you with the products and services you require, we may need to transfer your personal information to these countries some of which do not have laws that protect privacy rights as extensively as in the United Kingdom. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is protected in accordance with this privacy policy.

Unfortunately the transmission of information via the internet is not completely secure. Although we do our best to secure your personal data, we cannot guarantee the security of your data transmitted to the Web Site; any transmission is at your own risk.


In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.

Our cookies are used to enable us to develop our website to reflect our fans and customers interests and by noting who has seen which pages and advertisements, how frequently particular pages are visited and determining the most popular areas of our website.

We may use cookies to enrich your experience of using the website by allowing us to tailor what you see to what we have learned about your preferences during your visits to the site. Please note: third parties linked to the website (such as advertisers) may also use cookies to collect information from you over which we have no control.

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.

For further information on cookies and how to switch them off see

Security of information

We take the security of your personal information seriously. When you submit your credit card details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information.

In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.


We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.

Changes to this privacy policy

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. Accordingly we recommend that you check this page periodically in order to review our current policies.

Updating and correcting information

You may correct your personal information by e-mailing us at with “Privacy Issue” as the message title. Please include your name, address and/or e-mail address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.

Your rights to access your personal information

You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.

How to contact us:

Tel: 0161 301 6848
Data Protection Officer
The Manchester Phoenix Ice Hockey Club
Communications House
126-146 Fairfield Road
M43 6AT
Fax: 0161 301 1571